Who we are
This website, webkhabir.com, is run by WebKhabir, an ecommerce consultancy and development agency based in India. We work with clients in India, the USA, the European Union and the UAE and Gulf region.
For anything about this policy or your data, email support@webkhabir.com.
What we collect
Information you send us.
- Quote form: your name, email address, store or website (optional), the service you need help with and your message.
- Live chat: your messages and any name or email you give in the chat window.
- Consultation bookings: the name, email, time and any notes you enter when booking a call.
- Email: whatever you include when you write to us.
Information collected automatically.
- Your IP address, browser, device type, pages viewed, time on site and the website that referred you, collected through server logs and analytics.
- Security data such as IP address and request details, used to block spam, bots and attacks.
We do not ask for payment details, government ID numbers or sensitive personal data through this website. Please do not send them in a form or chat.
How we use it
- To reply to your enquiry, prepare a quote and deliver the services you engage us for.
- To schedule and hold consultations.
- To keep the website secure and filter spam.
- To understand which pages are useful so we can improve the site.
- To meet legal, tax and accounting obligations once you become a client.
We do not sell or rent personal data, and we do not use your enquiry for automated decisions about you.
Legal basis (EU and UK visitors)
Where the GDPR applies, we rely on:
- Steps before a contract and contract, when you ask for a quote or become a client.
- Legitimate interests, for website security, spam filtering and basic analytics.
- Consent, where a law requires it, for example for non-essential cookies. You can withdraw consent at any time.
Services we use
These providers process data on our behalf or when you use their features on our site:
| Provider | What it does | Data involved |
|---|---|---|
| Website hosting | Runs the website and stores server logs | IP address, request details |
| Email provider | Delivers quote form messages and our replies | Your enquiry and email address |
| Akismet (Automattic) | Checks quote form messages for spam | Form content, IP address, browser details |
| Tawk.to | Live chat | Chat messages, IP address, browser details |
| Calendly | Consultation booking | Booking details you enter |
| Google Analytics | Website usage statistics | Pages viewed, device and approximate location |
| Google Fonts | Loads the website's fonts | IP address and browser details |
| Wordfence | Website firewall and security | IP address, request details |
Each provider handles data under its own privacy policy. Chat and booking features are provided by Tawk.to and Calendly when you open them.
Cookies
Cookies are small files stored by your browser. This website uses:
- Essential cookies for security and, if you log in to manage the site, WordPress login.
- Chat cookies set by Tawk.to so a conversation continues across pages.
- Analytics cookies set by Google Analytics to count visits and see how pages are used.
You can block or delete cookies in your browser settings. Blocking them may stop live chat from working.
International transfers
We are based in India, and some of our providers store data in other countries, including the USA. Where the GDPR or similar laws apply, we rely on the safeguards those providers offer, such as standard contractual clauses.
How long we keep data
- Enquiries that do not become projects: up to 24 months, then deleted.
- Client records: for the length of the engagement and as long as tax and accounting laws require afterwards.
- Analytics and security logs: for the periods set by those tools, typically 14 to 26 months for analytics and shorter for security logs.
Your rights
Depending on where you live, you can ask us to:
- tell you what personal data we hold about you and give you a copy;
- correct data that is wrong or incomplete;
- delete your data, unless we must keep it by law;
- stop or limit how we use it, or object to processing based on legitimate interests;
- move your data to another provider, where this applies.
These rights are available under laws including the EU and UK GDPR, India's Digital Personal Data Protection Act, 2023, the UAE Personal Data Protection Law and US state privacy laws such as the CCPA. Email support@webkhabir.com and we will reply within 30 days. If you are in the EU or UK, you can also complain to your local data protection authority.
Security
We protect the site with HTTPS, a web application firewall, spam filtering and restricted admin access. No website is completely secure, so please do not send passwords, card numbers or other sensitive details through forms or chat.
Children
This website and our services are for businesses. They are not directed at children, and we do not knowingly collect personal data from anyone under 18.
Client project data
When we build or manage a store for a client, we may access that store's customer and order data. We process it only on the client's instructions and for the agreed work, under the client's own privacy policy and our agreement with them.
Changes to this policy
We update this policy when our tools or practices change. The date at the top shows the latest version. This version was last updated on 19 October 2026.